1. Reservation Deposit (Non-Refundable)
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A 50% reservation deposit is required to secure all rental items and event dates.
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Because we immediately remove the items from inventory for your exclusive use, this deposit is non-refundable under any circumstances, including event cancellation, date changes, or reductions in order size.
2. Final Balance & Payment Schedule
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The remaining balance is due 7 calendar days before your scheduled delivery or pickup date.
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Orders not paid in full by this deadline may be released back into inventory and the reservation deposit forfeited.
3. Cancellations & Date Changes
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You may cancel or reschedule up to 14 days before the event without additional fees; however, the reservation deposit remains non-refundable.
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Date changes made fewer than 14 days out are subject to availability and a 20 % re-booking fee.
4. Returns & Condition of Items
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All items must be returned (or made available for pickup) in the same condition in which they were delivered—clean, undamaged, and complete.
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Missing, broken, or excessively soiled items will be invoiced at replacement cost, due upon receipt.
5. Late Returns / Extended Use
6. Delivery & Pickup Exceptions
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Delivery/pickup fees cover one ground-level location with clear access. Additional floors, complex setups, or wait times beyond 30 minutes are billed at our prevailing labor rate.
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We require a responsible party onsite to sign off on delivery and pickup inspections.
7. Force Majeure
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Severe weather, natural disasters, or events beyond our control that force cancellation will be handled in good
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faith. We will apply all payments as a credit toward a new date within 12 months, subject to availability. Reservation deposits remain non-refundable.