1. Reservation Deposit (Non-Refundable)
A 50% reservation deposit is required to secure all rental items and event dates.
Because we immediately remove the items from inventory for your exclusive use, this deposit is non-refundable under any circumstances, including event cancellation, date changes, or reductions in order size.
2. Final Balance & Payment Schedule
The remaining balance is due 7 calendar days before your scheduled delivery or pickup date.
Orders not paid in full by this deadline may be released back into inventory and the reservation deposit forfeited.
3. Cancellations & Date Changes
You may cancel or reschedule up to 14 days before the event without additional fees; however, the reservation deposit remains non-refundable.
Date changes made fewer than 14 days out are subject to availability and a 20 % re-booking fee.
4. Returns & Condition of Items
All items must be returned (or made available for pickup) in the same condition in which they were delivered—clean, undamaged, and complete.
Missing, broken, or excessively soiled items will be invoiced at replacement cost, due upon receipt.
5. Late Returns / Extended Use
A daily late-return fee of 25 % of the rental value will apply to any items not returned by the agreed time.
Extended rentals can be arranged in advance; regular daily rates apply.
6. Delivery & Pickup Exceptions
Delivery/pickup fees cover one ground-level location with clear access. Additional floors, complex setups, or wait times beyond 30 minutes are billed at our prevailing labor rate.
We require a responsible party onsite to sign off on delivery and pickup inspections.
7. Force Majeure
Severe weather, natural disasters, or events beyond our control that force cancellation will be handled in good
faith. We will apply all payments as a credit toward a new date within 12 months, subject to availability. Reservation deposits remain non-refundable.